The Audi Ownership Satisfaction Survey

Please provide some information about previous ownership and the car you are rating:

How many Audi's have you owned prior to this purchase?

None
One
Two
Three
Four
Five +

How many miles does your Audi currently have on the odometer?
0 - 19999
20000 - 39999
40000 - 59999
60000 - 79999
80000 - 99999
100000+


Please indicate your level of satisfaction and experience in each of the following areas:

Your dealer's sales department?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


The negotiated price for your Audi?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


Availability of the Audi you were looking for (model/options)?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


Your dealer experience at the time of vehicle delivery?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


Your dealer's service department?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


How many occurrences of unscheduled maintenance have you experienced?

0 - 2
3 - 4
5 - 6
7 - 8
9 +
N/A


The workmanship of your Audi (fit & finish)?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


The overall reliability of your Audi?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


The level of performance provided by your Audi?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A


Please indicate your opinion on the following:

How would you rate your Audi on a "value for the dollar" basis?

Very Good
Good
Average
Poor
Very Poor
N/A


What is your overall satisfaction level with your Audi and the Audi Experience?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A

And finally, would you purchase another Audi?
Yes
No
Maybe
N/A

(Please be patient.  The script takes approx. 45 seconds to process)


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